When it was installed, it bombed out trying to open. Xbox and Store and Solitaire all work fine. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001ĭay after day, same problem. In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Īgain, this did not allow me to reinstall Microsoft Jigsaw. This did not allow me to reinstall Microsoft Jigsaw. Troubleshooter - It ran and said it fixed a "possibly corrupted cache". These steps did not allow me to reinstall Microsoft Jigsaw. Step #4 took longer than expected, but it did eventually do what you It would start to load, and eventually bomb out. It worked perfectly for years, but stopped working within the last week. I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. If I then try all the solutions again and run the troubleshooter it tells me that everything is ok with no issues, but then running the app it crashes once again.ĭoes anyone have any ideas as my wife does miss doing the daily puzzles and it seems very strange that we can run the app successfully on a £200 tablet but not on a £590 new Surface Go. This time however when we ran the troubleshooter it told us that a crashed app had been found but not fixed. Re-booted the Go and then tried the app again. So we uninstalled the app and then re-installed. We ran the Troubleshooter and it said that there were no issues. We went through all the solutions again, and still no success. Re-installed M/S Jigsaw, and found the same issue. We therefore upgraded the Surface Go to full Windows 10 as offered through Windows store. We tried the reset, the wsreset, and the 4 solutions suggested by information through the community. It launches on the Go in windows 10 S but crashes/closes down as soon as she tries to open a puzzle. She has played the Microsoft Jigsaw app for several years and it worked fine on her old Linx tablet. My wife has a new Surface Go 128gb version to replace her old Windows 10 tablet.
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